FAQs 2017-02-22T16:21:38+00:00

Frequently Asked Questions

Buying your printed packaging for the first time can be a pretty daunting experience, here at Elliott Packaging we try to make this experience as easy and as pleasurable as possible. We have put together some frequently asked questions which will hopefully explain the basics for you. If you have any further questions please don’t hesitate to get in touch.

 

How quickly can I get products printed and delivered?

Please look under the ‘lead time’ tab under each product page where it will state the products delivery time scale. Deliveries vary for different products.

 

Will there be any extra charges for delivery?

We offer free delivery on all bespoke products and apply a small charge on stock items. This cost will be stated at quoting stages.

 

Do you deliver outside of the UK?

Yes. If you would like your delivery to be outside of the UK, please let us know at quoting stages so that we can get prices from our trusty courier. Please be aware that delivering outside of the UK will increase lead times.

 

What payment methods do you accept?

We accept payment by credit or debit card, BACs transfer or cheque. We offer credit accounts to repeat well established customers. Get in touch with your sales rep for more information about this.

 

What is your minimum order quantity?

Our minimum order quantity varies from product to product. Please take a look at the ‘MOQ’ tab on each product page.

 

I don’t know what packaging I need; can Elliott Packaging help me decide?

We specialise in helping customers choose the correct packaging for their product. Our sales team have extensive knowledge on all products, printing and materials. Your account manager will be happy to advise and send samples.

 

Can I get samples of your products?

Yes of course, speak to your sales manager. Samples of similar bags will help you get an idea of how your bag will look, our printing quality and the material of your packaging.

 

I can’t see what I’m looking for on your website, does this mean you can’t offer this product?

We advertise all of our most popular products on our website. There are some obscure products which we are not yet advertising. Please always get in touch with us to see if we have what you are looking for.

What do you need to know from me before quoting for my printed bags?

We need to know the following information to get you your prices:

Style of the bag

Size of the bag

Material and thickness

Handle choice

The thickness of the bag

Number of colours printed on the bag

Is it being printed one side of both

How many units are you looking for

Here at Elliott Packaging we will help with any answers you are unsure of such as how thick you will need your bag.

How long does it take for my bags to be printed?

Our lead times do vary depending on how busy we are and what time of year it is but we tend to offer printed packaging in 2-4 weeks.

What are printing plates and why do I need them?

We use printing plates to print on your bags. We outsource our printing plates from trusted printing plate makers. You will need to purchase your printing plates with your first order. If your artwork is the same on future orders, you will not need to purchase these again.

Can I get a printed sample of my bag before I place my order?

Unfortunately, not. The manufacturing process of a printed bag does not allow us to set up the machines to print just one bag. We do have other options though for peace of mind. We can send samples of our recent work. We can offer visual mock ups online. As standard procedure, our plate makers send PDF printing proofs which show, colours sizes and positioning. These proofs need to be signed off before we proceed to make yours bags. We can also offer a ‘cromalin’ a cromalin is a print off of your PDF proof on film which will give you a very good vision of the finished product.

What if I want to change my artwork in a few months?

If you want to change your artwork you will need new printing plates. If it’s a small change to the design such as an address, we may be able to change this using a ‘slug insert’.

What are pantone colours?

Pantone is a standardized colour matching system which uses a numbering system to identify colour shades. When you create your artwork, you will need to choose your pantone colours. Pantone colours can we found on the pantone website. http://www.pantone.com/

What is a process print?

A process print is a print technique which uses 4 standard colours (CMYK) to create a full spectrum of colours. CMYK stands for cyan magenta yellow and black.

What does spot colour mean?

A spot colour is any colour which is generated using one ink with no shades.

What do you need to know from me before quoting for my printed paper bags?

Handle style- Luxury rope/ribbon/grosgrain handles, twisted paper handle, flat tape handle.

Size of the bag

Material and thickness – Kraft or artboard

The thickness of the bag – measured in GSM

Number of colours printed on the bag

Is it being printed one side or both

How many units are you looking for

Elliott Packaging’s expert team are on hand to help you with these answers.

What are my options for a coloured paper bag?

Kraft paper is either white or brown. There are restrictions when printing on brown paper as inks will appear dull, we strongly recommend only printing dark colours on brown kraft paper. If you wish to have a coloured bag, we can print the bag 100% matched to a pantone reference, perfect for matching your brand colours. 

What handle options do I have on a paper bags?

There are a good range of handle options available suitable for different uses. Here is what we can currently offer:

  • Rope/Cord
  • Twisted paper
  • Flat Tape Paper
  • Ribbon
  • Gross Grain

What are pantone colours?

Pantone is a standardized colour matching system which uses a numbering system to identify colour shades. When you create your artwork, you will need to choose your pantone colours. Pantone colours can we found on the pantone website. http://www.pantone.com/

What is a process print?

A process print is a print technique which uses 4 standard colours (CMYK) to create a full spectrum of colours. CMYK stands for cyan magenta yellow and black.

What does spot colour mean?

A spot colour is any colour which is generated using one ink with no shades.

How long does it take for my paper bags to be printed and delivered?

Paper bags are usually delivered in around 4-5 weeks. If you choose a ‘standard sized’ kraft paper bag, we can over print them and deliver in around 7-10 working days.

Expert Knowledge…

We pride ourselves on our extensive product knowledge. Each member of the team has in depth knowledge about each and every product which helps us advise and help our customers effectively.

Customer Support…

We always continue to support our customers with new, on going and old projects. We use our expert knowledge to help with the perfect packaging solution and design.

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